Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Shipping and Returns Information
Shipping Policy
We offer free shipping on orders over $50. All orders are processed within 2-3 business days and shipped via standard delivery. You will receive a tracking number once your order has shipped.
Returns Policy
If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund. Items must be unused and in their original packaging. Please contact our customer service for assistance.
Customer Service
Our customer service team is available to assist you with any questions or concerns. You can reach us via email or phone during business hours. We strive to respond to all inquiries within 24 hours.
Order Tracking
Once your order has shipped, you will receive an email with a tracking link. You can use this link to monitor the status of your delivery in real-time.
At our online store, we prioritize your satisfaction and aim to provide a seamless shopping experience. Shipping is handled with care, ensuring that your products arrive safely and promptly. We understand the importance of timely delivery, especially when it comes to your hair and skin care needs. Our commitment to quality service means you can shop with confidence, knowing that we are here to support you every step of the way.
In addition to our shipping policy, we have a straightforward returns process designed to make your experience hassle-free. If you encounter any issues with your order, our dedicated customer service team is ready to assist you. We believe in nurturing our relationship with customers, and your feedback is invaluable in helping us improve our services. Feel free to reach out with any questions or concerns regarding your order.
Understanding Our Policies
Our shipping policy is designed to ensure that you receive your products in a timely manner. We offer various shipping options to cater to your needs, and our team works diligently to process orders quickly. Returns are also made easy; simply follow the instructions provided in your order confirmation email. We value your trust and aim to make your shopping experience as pleasant as possible. Remember, your satisfaction is our top priority, and we are here to help you with any issues that may arise.
When it comes to customer service, we are committed to providing you with the best support possible. Our team is trained to handle inquiries efficiently and with a positive attitude. We encourage you to reach out if you have any questions about our products or policies. Your experience matters to us, and we want to ensure that you feel valued and cared for throughout your shopping journey. Thank you for choosing us for your hair and skin care needs.